FAQ

Q1:What is your return policy?
We can accept 30days return if product qaulity problem.

Q2:Do you ship internationally?
1.Within the U.S.
Order processing time: 1 to 2 working days.(except Holiday).
Delivery in transit time: 1 to 6 working days.
Shipping by UPS Express or USPS From California or Kentucky United States warehouse

2.Within the U.K.

Order processing time: 1 to 2 working days.(except Holiday).
Delivery in transit time: 1 to 3 working days.
Shipping by Royal Mail From Staffordshire UK warehouse

3.Within the EU States

Order processing time: 1 to 2 working days.(except Holiday).
Delivery in transit time: 2 to 8 working days.
Shipping by DHL/DPD From Bremen,Germany warehouse

4.Within the Australia

Order processing time: 1 to 2 working days.(except Holiday).
Delivery in transit time: 2 to 4 working days.
Shipping by Australia Express Past Parcel From NSW, Australia warehouse

5.International Transport (Except for above four countries and regions)
Order processing time: 3 to 5 working days.(except Holiday).
Delivery in transit time: 4 to 7 working days
Shipping by UPS/DHL/Fedex from China warehouse.

We will configure the most suitable logistics method for you according to your country and local area, If you need to specify the logistics method, please feel free to contact us

Q3:What are your shipping options?
All orders free shipping in our store

Q4:What are the shipping costs?
All orders free shipping in our store

Q5:Can I change or cancel my order?
Yes, you change or cancel order before we arrange shipped for you. customized order can not be cancelled.

Q6:How can I track my order?
You can tracking parcel in your order, we will upload tracking number after posted.

Q7:Are my payment details/data secure?
Yes, Of course. all your information are secure in our store.

Q9:What material of our dolls use?

All our dolls are made of Platinum Liquid Silicone